By law landlords cannot charge pet fees or deposits if you have an ESA letter from a  therapist. Yet approximately 5% of landlords will unlawfully reject your ESA Letter and deny you access. One of the things that makes Healing Paws different is our Exclusive Guaranteed Acceptance policy add on. If you select this option and your ESA Letter is denied by a landlord, property manager, or rental property we will refund 100% of your purchase - guaranteed.